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Terms and Conditions

GENERAL TERMS & CONDITIONS

These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Those accessing this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Any contract between us, whether for use of the site or in relation to the purchase of products through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English.

Website content is a constant evolution. The content of this website has been produced with the utmost accuracy and diligence; however, we cannot guarantee that the information will always be mistake free and completely in date. To the extent permitted by applicable law, www.heloeco.com disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

www.heloeco.com shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of www.heloeco.com or any of the employees or agents.

www.heloeco.com reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

ORDER & RETURNS INFORMATION

We are always ready to help with any query you may have. Please contact [email protected] Our servicing hours are Monday to Friday 9am-5pm. To assist with your enquiries, please quote your name and order and we’ll be ready to assist you.

EXCHANGES AND RETURNS

We are happy to exchange any garments for a different size or colour of the same item within 14 days of receiving the goods. Just send it back to us on the address enclosed with your order and we will send a new one out for free. We cannot accept returns on any items that have been worn or are soiled whilst in your care, unless defective.

Please note refunds do not include the original postage charge. Refunds will only cover postage costs when an item is found to be genuinely faulty or in cases where an incorrect item has been sent and accompanied by submission of a genuine postage receipt.

100% MONEY BACK GUARANTEE

We are here to make sure your shopping experience is as enjoyable as possible. If you are not completely satisfied we’ll give you your money back.

RETURNS PROCEDURE

At heloeco.com we hope you will be pleased with your purchase. If there is a need to return any item(s) bought from us we will be happy to help sort out the problem. Please follow this procedure:

Notification of problems/returns should be made to the following email address at [email protected] within 3 working days of your goods having been delivered.

We will only issue a refund on receipt of the returned product. We advise you to get a tracking number on delivery, as we cannot be responsible for any loss or damage until it reaches us and we have issued you a refund/exchange.

• The product must be returned undamaged and in the original packaging.

• The product must not have been used.

• Must be in a fully resalable condition

• The product must be accompanied by a copy of the dispatch note or VAT invoice together with the reason for return

*Worn or damaged items will be returned to sender at senders cost, without exception.

Please note: Sale items are for exchange only (subject to availability) and non-refundable.

RETURNS ADDRESS

Please send your returns to:

Helo eco, 19 Fowey Close, London, E1W 2JP

DELIVERY & CHARGES

Where possible our team will get your order out to you within 1-3 working days. Occasionally a product may be out of stock so please allow up to 14 days for delivery. We will notify you if an item is out of stock.

Where a promotional offer of free postage exists, you should be aware that this applies to addresses in the UK only.

Where an insecure postal address is listed (For example PO Box address or some communal addresses), we reserve the right not to deliver orders. You will be notified should this affect your order and an alternative address should be supplied.

UK POST OPTIONS

Uk Delivery (Signed For) £4.95

From the day of dispatch Royal Mail aims to deliver the package on the next working day, including Saturday but please allow up to 3 days.

WORLDWIDE POST OPTIONS

EU delivery £10.95

International delivery £12.95

COPYRIGHT

All designs, text, graphics and their selection and arrangement on this website are protected by copyright. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without the prior written consent of www.heloeco.com is strictly prohibited.

REGISTERED ADDRESS

Helo Eco Ltd, 56 St Georges Avenue, South Yorkshire, DN7 4DR